Effective September 29, 2026
Terms of Service
By requesting a quote or booking through GutterPrice, you confirm that the submitted property and service details are accurate to the best of your knowledge and that you are authorized to request work at the service address.
Quotes and scope
Online prices are calculated from the home size, stories, gutter guards, debris level, downspout option, frequency, ZIP code, and other details you select. Materially inaccurate or unsafe conditions may require a revised scope, rescheduling, or cancellation before work begins. Any change requiring additional payment must be communicated to you.
Scheduling and service-day preparation
Requested appointment windows are subject to confirmation, weather, safe property access, and crew availability. Before the arrival window, the customer must:
- Unlock gates and provide full exterior access.
- Keep pets and children indoors during service.
- Move vehicles, patio furniture, and fragile items away from the roofline.
- Identify locked areas, electrical hazards, loose gutters, delicate landscaping, or other known risks.
- Provide access to an exterior water faucet only when downspout flushing was purchased.
The homeowner does not need to be home if exterior access is available. Weather or unsafe conditions may require rescheduling.
Payments, rescheduling, and visit cancellations
Payments are processed securely through Stripe. The customer must accept the cancellation policy before checkout. A customer may reschedule an active visit before crew arrival or work begins. If the reschedule is completed at least 24 hours before the current arrival window, cancellation eligibility follows the new visit time. If the reschedule is completed less than 24 hours before the current arrival window, the change is allowed without a separate rescheduling charge, but a $49 protected cancellation fee remains attached if the customer later cancels that visit. This prevents moving a visit solely to avoid an already-applicable late-cancellation fee.
A cancellation completed at least 24 hours before the scheduled arrival window receives a full refund unless a protected fee is already attached. A cancellation completed less than 24 hours before that time, or after a protected late reschedule, receives a refund minus a $49 late-cancellation fee. No refund is available after the crew arrives and/or work begins.
The secure manage-visit button in the booking email displays the current appointment and applicable refund before the customer confirms. Opening the link alone does not cancel a visit. A confirmed cancellation is recorded on the work order, submitted to Stripe against the original payment, and communicated to the assigned provider. Refund timing after submission is controlled by the customer's bank. These rules do not limit rights that cannot legally be waived. For payment questions, email billing@guttercleaningprice.com.
Recurring service plans
Yearly, semiannual, and quarterly selections require a separate 12-month service-plan agreement before checkout. The first visit is paid at checkout. For plans with remaining visits, Stripe securely saves the payment method; GutterPrice gives notice and charges the saved method before each future visit is dispatched. GutterPrice does not store the full card number. Plans do not automatically renew. Early cancellation may require repayment of the plan discount already received on completed visits, as disclosed before consent. Customers agree not to bypass GutterPrice to directly hire or pay a service provider introduced through a GutterPrice booking during the plan term or for 12 months after the final plan visit. See the complete 12-Month Service Plan Terms.
Completion review deadline
After GutterPrice sends the reviewed before-and-after completion photos, you have 48 hours—until the exact deadline shown in your email and private review page—to approve the service or report an issue. If no issue is reported by that deadline, the service is automatically approved and contractor payout is released. GutterPrice does not accept a new workmanship complaint or return-service request through the completion-review process after the deadline. You may still leave a verified star rating for quality tracking, but a late rating does not reopen the booking. This operational deadline does not limit any rights that cannot legally be waived.
Service providers
GutterPrice may coordinate service through qualified local providers. Provider availability and operating coverage vary by ZIP code.
Safety and limitations
Service may be declined or stopped when conditions are unsafe, inaccessible, outside the booked scope, or likely to damage the property. Nothing in these terms limits rights that cannot legally be waived.
For general service questions, email support@guttercleaningprice.com.